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| Sponsored by Quicken Loans |
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| The Hardest Question to Ask |
| By Rick Geha |
"Wasn't that the most fun EVER?!" Have you ever yelled that out to a buyer or seller at the end of a transaction? If we're being honest, this isn't something we usually say, and, quite frankly, any time we're told to ask the client what their experience was like, we do all we can to avoid the question. Why? Because we have an innate fear of hearing that we didn't satisfy the way we truly believed we would—that we were "less than" or "not enough." In fact, we set out to amaze, and we often fall short. This subject is as broad and deep as the oceans of the world. Let's simplify it. We can eliminate most of the stress and strife around providing the ultimate client experience. How? Good question. ...
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(Family Features)—Fall provides a time for fun and celebration, but it also can be an opportunity to refocus on taking care of
