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Are You Fast Enough? Homes.com Solves the Need for Speed |
By Maria Patterson |
Remember the days when you had to wait for someone to return your call? And if you weren’t by your landline (simply known as “the phone” back then) when that person called back, forget about it—an endless game of phone tag would ensue before a connection was made and you could finally get what you needed. In an incredibly short amount of time, however, technology has drastically changed how people request and receive products, services and information, and consumer expectations have evolved to reflect immediacy and urgency as key components of service and trust. Young, old, and all ages in between, we’ve become a culture that expects our communication and interactions to be in real-time—or close to—convenient, and now! ...
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